Meet the training programs I have specially designed to strengthen the internal structure of clinics, increase patient satisfaction and ensure team harmony.
Tutorial 1:
🎓 CLINICAL MANAGEMENT SPECIALIST TRAINING – 4 WEEK TRAINING PROGRAM
This 4-week training series, prepared under the guidance of expert Sevgi Gültekin, systematically addresses the basic dynamics such as effective management, financial control, patient satisfaction and branding in dental clinics.
🗓️ Week 1 – Basic Dynamics of Clinical Management
Lesson 1: Team Building and Personnel Management
Detailed practices are presented on how to create the ideal staff to work in the clinic, recruitment processes, job descriptions and effective team management.
Lesson 2: Bank and Teller Management
Information is provided on the impact of counter processes on patient satisfaction, the importance of cashier management in terms of financial control, daily cash flow and systematic recording order.
🗓️ Week 2 – Operational Management and Regulations
Lesson 3: Patient Experience and Satisfaction Management
Operational strategies such as touchpoints affecting patient satisfaction, patient journey analysis, effective communication and corporate service approach are addressed.
Lesson 4: Legal Compliance and Audit Management in Clinics
A roadmap is presented regarding the legal regulations that dental clinics are subject to, licensing, internal audit systems, and creating a working environment that is compliant with the legislation.
🗓️ Week 3 – Financial Management and Performance Measurement
Lesson 5: Financial Management and Methods to Increase Clinical Profitability
Practical content is presented on income-expense balance, budget planning, expense analysis, pricing strategies and clinic-based profitability calculations.
Lesson 6: Earnings and Physician Compensation Systems
The establishment of performance-based payment systems, the creation of structures that increase physician motivation, and fair and transparent compensation models are explained.
🗓️ Week 4 – Technology and Branding
Lesson 7: CRM and Patient Tracking Programs
Digitalization processes such as patient relationship management (CRM), digital appointment systems, automatic reminders, and patient history tracking are discussed.
Lesson 8: Clinic Brand and Awareness Raising Strategies
Detailed content is shared on clinic brand positioning, digital media management, social media strategies, visibility increasing methods and effective public relations planning.
Tutorial 2:
🎓 PATIENT-FOCUSED RECEPTION AND CLINICAL FRONT OFFICE TRAINING
This training aims to increase the skills of the reception staff who work at the first point of contact with the patient, to understand the preliminary accounting processes and to provide them with the knowledge to follow up the patients in accordance with the legislation.
📌 Educational Content
- Who is the Receptionist? What does he do?
- The role of the reception in the overall functioning of the clinic
- Job descriptions and areas of responsibility
- Effective patient communication techniques
- Professional communication in person, by phone and via text
- What is a Patient File? How Should the Archive Be Kept?
- Legal and institutional importance of the patient file
- Use of consent forms
- Digital and manual filing systems
- Legal considerations during the patient filing process
- Bank Pre-Accounting
- Usage and differences of payment tools (POS device, cash register)
- Freelance receipt issuance procedures
- Invoice tracking and registration system
- Daily cash control and reporting systematics
- Legislative Awareness and Clinical Procedures
- Protocol book layout
- USS (National Health System) entries
- TSİM (Basic Health Statistics Module)
- Patient data management within the scope of KVKK (Personal Data Protection Law)
- Patient Follow-up Process and Dissatisfied Patient Management
- Waiting area management and patient psychology
- Identification and management of dissatisfied patients
- Treatment follow-up, information process
- Appointment management with Recall system
At the end of this training, participants will have a reliable communication language in patient relations management, a regulatory-compliant transaction practice, and the knowledge to carry out front office processes in a sustainable manner.
